Technical Support

We do our best to ensure that all our software products are thoroughly tested before release. However, we do not have the resources to try out every combination of hardware, operating system, network, software etc. And we do make the occasional slip-up!

Support Request Form:

If you are experiencing problems with Datadisc, we want to hear about it - so please take a few moments to fill in the form below.

Name:

Email Address:

How should we contact you? Email      Telephone     Fax     Mail Contact details:
 

Please include:

phone/fax number
address etc.
Software title:
Version Number: Licence Number:
(date of purchase if before January 1999 )
Computer: Operating system:
Is the software running on a network? Yes    No
If yes, please give details:
e.g. RM Connect
What Interface are you using?  e.g. Logbook ML
What Sensors?
e.g. Dissolved Oxygen SensorMeter
Are you using a balance?   Yes    No
If yes, please give details (include settings from "Set balance type" on the "Preferences" menu):
e.g. Ohaus CT1200
Baud Rate: 300,
Word Length: 7,
Stop Bits: 2
Parity: None
Linefeed: In
First Character: _
Second Character: P
Please give as much detail as possible about the problem (include symptoms, what windows were open, how often the problem occurred, what actions cause it to happen again, is the problem repeatable etc.):
 

Thank you for taking the time to complete this form The information will help us to deal with your problem quickly. Now click on the submit button to send it to us.